IT Team Leader (Onsite, Bataan)

We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Bataan. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support, project implementation, and system reliability.

Responsibilities:

• Lead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issues
• Plan, coordinate, and implement IT projects aligned with business goals
• Oversee hardware/software maintenance, upgrades, and system configurations
• Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment
• Manage and maintain network equipment including Cisco and Meraki devices
• Coordinate with other departments and vendors for IT-related needs
• Monitor and enforce IT security protocols, ensuring data privacy and compliance
• Develop and improve helpdesk processes and reporting systems
• Create documentation for systems, configurations, and internal policies
• Stay updated on emerging technologies and recommend improvements

Desirable Skills and Experience

Must-haves:

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• Minimum of 3 years of IT experience with at least 1 year in a supervisory or team lead role
• Strong technical knowledge in:
  • LAN and WAN setup and troubleshooting
  • iOS and Windows configuration
  • Microsoft 365, Windows Server, and networking technologies
  • Printer and hardware maintenance
• Hands-on experience with remote support tools like AnyDesk
• Strong communication and leadership skills, with the ability to coach and motivate a team
• Working knowledge of data privacy laws and cybersecurity best practices
• Willingness to work on shifting schedules and provide on-call support as needed
• Must have a valid driver’s license and motorcycle for occasional off-site support

Nice to haves:

• Certifications such as Cisco (CCNA), Microsoft, or CompTIA
• Experience with Zoom, HubSpot, or similar systems administration
• Familiarity with virtualization technologies
• Project management exposure or certification.

Perks and Benefits:

• 13th Month pay  
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave  
• HMO upon regularization  
• Life insurance upon regularization  
• MediCash for personal and dependents use  
• Rice, clothing, laundry, and meal allowance 
• Achievement Allowances  
• Birthday Treats  
• Company Events and Treats  
• Online trainings/Webinars  
• Career advancement and promotion opportunities

Job Type: 

• On-site (Bataan)
• Full-time  
• Mid-Level   

• Day Shift
• Monday to Friday

Salary: 

• Starts at PHP 25,000

About Kwanii:

Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth