Appointment Setter (On-site, Tagaytay City)

Tagaytay, Philippines

Full Time

Mid Level

As an Appointment Setter, you excel in scheduling and confirming appointments, demonstrating a proficiency in maintaining transparent communication with clients for a seamless process. You manage calendars and implement timely follow-ups, contributing significantly to the team's overall efficiency.

Responsibilities:

Make systematic outbound calls to potential customers using provided leads.
Engage in conversations to introduce company services and benefits.
Use persuasive communication to schedule and coordinate appointments for potential clients looking for outsourcing services.
Use scheduling system for organized and efficient management of service appointments.
Maintain and update CRM with customer records, interactions, objections, and future outreach opportunities.
Actively listen to customer responses, adjusting pitch to secure appointments.
Collaborate with the sales team to report daily performance metrics and contribute insights.
Engage with clients through phone, email, or online platforms to understand service needs and schedule appointments as per their preferences.
Clients supported: US

Desirable Skills and Experience

Must-haves:

At least 2 years of experience as an Appointment Setter
Exceptional phone etiquette
Has experience in calendar booking and management
Has experience or knowledgeable in CRM tools such as Hubspot, etc.
Exceptional written and spoken English communication skills

Nice-to-haves:

Ability to multi-task, prioritize and manage time effectively
Exceptional attention to detail
Friendly and professional demeanor
Strong administration, organizing, and computer literacy skills

Perks and Benefits:

13th Month pay
Sick Leave credits
Night Differential
Vacation Leaves credits
Maternity and Paternity leave
HMO from day 1
Life insurance upon regularization
MediCash for personal and dependents use
Rice, clothing, laundry, and meal allowance
Achievement Allowances
Birthday Treats
Company Events and Treats
Online trainings/Webinars
Career advancement and promotion opportunities

Job Type:

On-site (Tagaytay City)
Full-time
Mid-Level

Schedule:

Night Shift (US-based client)
Monday to Friday

Salary:

Starts at PHP 25,000 per month plus commission

About Kwanii:

Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

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What level of job are you currently in?*

How many years of experience do you have as an Appointment Setter in a BPO setting?*

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Please describe your experience in calendar booking and management.*

What tools do you have experience in relation to the role? (List down all that are applicable)*

Please describe your experience with cold calling in the Telecommunications industry.*

Do you have experience in CRM tools such as Hubspot or similar?*

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Are you comfortable with the night shift schedule required for this role?*

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Appointment Setter (On-site, Tagaytay City)

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